Online Permit Center

  1.  NOTIFICATION REGARDING CUSTOMER PAID CREDIT CARD SERVICE FEES
    As of July 1, 2020, all credit or debit card payments will be subject to service fees. Credit and debit card processing companies typically charge 2-3% of the billed amount which is paid directly to the company, not the City. You can avoid these fees by paying with cash, check, or e-check.

Customer Self-Service (CSS) Online Permit Center

Submit building permits, planning applications and private property tree removal applications securely through our Customer Self-Service (CSS) Portal.

Register through the portal to get started! Already Registered? Log in and select 'Apply' at the top of the page. 

Person filling out an application on their computer
  1. Online Permit Application Types
  2. Virtual Over-the-Counter Building Plan Review

Getting Started is as Easy as 1-2-3

Register on our Customer Self-Service (CSS) Portal - You’ll receive a confirmation email in your inbox – once confirmed you’re ready to get started. Already registered? Log in and look for the new Apply menu item across the top of the page.

  1. Screenshot of the CSS page of permit types Opens in new windowComplete an application. Include your plans, documents, and other project-related materials. Once your application is processed, it will move from being a pre-application to a full application. 
  2. Pay fees for your application. Pay associated fees securely online via credit card. After a payment is made, the project will be assigned to Building staff for review. Reference our guide on How to Submit a Payment through CSS!
  3. Responding to comments & collaborating with staff. Through the CSS portal, you can receive comments, provide resubmittals, and other activities related to the review of your application. We encourage you to collaborate with staff via phone, email, and video conference throughout the process! You will receive communication once the plans are ready for issuance, and the permit is issued. 

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Online Permit Center Support Documents

Video Walk-Through: Virtual Over-the-Counter Building Plan Review

This video will take you through the steps involved in scheduling a Virtual Over-the-Counter Building Plan Review. 


Video Walk-Through: Residential Building Permit

This video will take you through the steps involved in submitting a Residential Building Permit online. NOTE: The steps are similar for submitting a Commercial Building Permit online.

Video Walk-Through: Single-Family Planning Application

This video will take you through the steps involved in submitting a Single-Family Planning Application online. NOTE: The steps are similar for submitting a Multi-Family and Commercial Planning Application online.

Video Walk-Through: Plan Resubmittal

This video will take you through the steps involved in plan resubmittal through our online Customer Self-Service Portal (CSS). Also see: How to Resubmit Plans (.pdf)

Having trouble with the Customer Self-Service (CSS) Portal? Use the My San Mateo Online Service Request Portal to request help.