2. Welcome to the City of San Mateo's Online Community Complaint Form

   We only accept complaints on issues for the City of San Mateo, not the County of San Mateo or other cities.

   If you live, work, or are visiting San Mateo and notice one of the problems listed below, please use this form to notify us.

   Simply select the type of problem you are reporting from the list below and complete the information boxes. When you hit the "Send form to city" button your report will automatically be sent to the appropriate City department for action.

   If you are reporting a code violation, please use our Report a Code Violation form.

   Thank you for taking the time to assist us in maintaining our City.

   Reports will be processed 8:00am - 5:00pm PST, Monday through Friday.
   NOTE: Reports received on City Holidays will be processed on the next business day.

4. Your Contact Information
   Although the following fields are not required, we encourage you to fill out this section incase we need more information from you in order to resolve the issue/problem you are reporting.
6. Your Name:
8. Phone:
10. Your Email:
12. About the Problem or Issue
    PLEASE NOTE: All moving and parking citations are NOT handled by the City of San Mateo.
14. Date Occurred:*
16. Time Occurred:*
18. Type of Issue/Problem:*
    -- Select One --Choose One:Abandoned or Hazardous VehicleAccessibility IssuesBad or Unusual OdorsBarking DogConstruction During Unauthorized HoursDangerous Tree or Limb on/over StreetDebris on Public Right of WayFaded Curb PaintFaded Street Markings/LegendsFire HazardGraffitiHealth HazardIllegal Building or ConstructionIllegal Dumping on City PropertyIllegal Grading or HaulingIllegal Posting of SignsNeighborhood Code EnforcementNoise Problem Overgrown Weeds or TrashParks and Recreation IssuesPotholeSidewalk, Curb or Gutter ProblemsStreet Light OutStreet Sign Replacement/RepairTraffic and Speeding ComplaintsTraffic Control EngineeringUnregistered BusinessesVision Obscured HazardZoning ViolationStreet Tree MaintenanceOther
21. Detailed Information: Please enter a detailed, complete description of the problem including location and any other important details you may have noticed regarding the problem (such as street light/utility pole number) that will help us identify where the problem is located and why it might be occurring.

    *
Leave This Blank:


23. 1. Receive an email copy of this form.
24. Email address

    This field is not part of the form submission.

25. Submit

* indicates a required field