Call Serra Yellow Cab at (650)222-2222 to schedule rides. Tell the dispatcher you are a Get Around member.
You may schedule rides in advance.
If you have not used the service in 12 months, your account will be deactivated and you’ll need to reapply.
Get Around Senior Rides Transportation Program
You will receive one membership card when you register; it remains active as long as you are enrolled.
Your card automatically loads up to 4 one-way rides on the 1st of each month at 12:01am.
If your card malfunctions, the driver will still provide the ride for $5 and record it manually. Extra rides taken due to a malfunction will be deducted the next month.
One card covers up to four people (the cardholder plus three others) for the same $5 one-way fare.
Cards shall not be lent to others.
Report lost or stolen cards immediately to Senior Center at 650-522-7490.
Get Around Senior Rides Transportation Program
Unused rides do not carry over into the next month.
Track your remaining rides by requesting a receipt after each trip. Drivers can check your balance before a ride.
Dispatchers cannot check card balances.
Participants pay the $5 fee per one-way ride at the time of travel.
Get Around Senior Rides Transportation Program
Wheelchair/scooter-accessible vehicles are available— you must request one when scheduling.
Pay with cash or credit card.
Shared rides require all riders to be picked up and dropped off at the same location.
Service is curb-to-curb; drivers cannot enter buildings.
Drivers can assist with walkers.
During peak times, wait times may be 30–45 minutes.
Get Around Senior Rides Transportation Program
For trips to SFO, the program covers travel up to the Burlingame border. After that, the meter resets and you are responsible to pay the remaining fare.
For travel beyond program boundaries, the program covers travel up to the program boundary way. After that, the meter resets and you are responsible to pay the remaining fare.
Participants must provide accurate addresses and understand program boundaries.
Get Around Senior Rides Transportation Program
Eligible City of San Mateo residents may qualify for reduced fares at $2 per one-way ride.
Apply using the Recreation Fee Assistance Program application, available at recreation centers, online at www.cityofsanmateo.org, or by calling 650-522-7490.
Applications require income documentation and may take up to 5 business days to process.
Approval is not guaranteed. Participants who are approved will receive a new card with the reduced fare