What are the minimum requirements to apply for Dispatcher I?

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. 

A typical way to obtain the knowledge and abilities would be:

  • Equivalent to completion of the twelfth grade.
  • Must pass the CritiCall exam or POST Dispatcher Test. 
  • Must pass a background investigation.
  • Must meet all department, medical, physical, and psychological standards.
  • Some telephone or dispatch experience is highly desirable.

Take the CritiCall examination for free. Email a recruiter at JOINSMPD@cityofsanmateo.org to receive the virtual link.

Show All Answers

1. I am interested in becoming a dispatcher. Where do I start?
2. What skills would your idea candidate possess?
3. Is there a minimum or maximum age to apply?
4. What are the minimum education requirements?
5. Do I have to take an examination before applying?
6. What would be the minimum preferred scores for CritiCall Exam and/or the POST Dispatcher Test?
7. Where do I apply?
8. What are the minimum requirements to apply for Dispatcher I?
9. How long does it take to become a Dispatcher II if I'm hired as a Dispatcher I?
10. What are the minimum requirements to apply for Dispatcher II?
11. Where do I sign up for the POST Dispatcher Test and/or the Criticall Exam?
12. Is being bilingual a plus?
13. Do I have to live in San Mateo to apply?