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Posted on: May 4, 2020

New Online Services for Building & Planning

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New Online Services for Building & Planning

Our Community Development Department proudly announces the launch of a new online permit center! We can now accept, review, receive payments and issue planning entitlements and building permits securely online.

These new service enhancements will ensure our residents and customers continue to receive all development review services while we adhere to the Shelter in Place Orders. Once the Orders are lifted, the online permit center services will continue to help the City serve you better.

Learn about what types of applications can be submitted online, and watch instructional videos at www.cityofsanmateo.org/onlinepermitcenter.

Quick how-to guide:

  1. Register on our Citizen Self-Service (CSS) Portal. You’ll receive a confirmation email in your inbox and once confirmed, you’re ready to get started. Already registered? Log in and look for the new Apply menu item across the top of the page.
  2. Complete an application, which includes submitting your plans, documents, and other project-related materials. Staff will review what’s submitted to ensure your file contains all the materials necessary for your project to be reviewed.
  3. Pay fees for your application. Once your file has everything needed, it will move on from being a pre-application to a full application. You will be asked to pay associated fees securely online via credit card. Then your project will be assigned to the appropriate staff for review.
  4. Responding to comments & collaborating with staff. Through the CSS portal, you can receive comments, provide resubmittals, and other activities related to the review of your application. We encourage you to collaborate with staff via phone, email, and video conference. Once the plans are ready for issuance, we will issue the permit, all electronically.

 We are excited to offer these enhanced services that safely and efficiently keep our community moving forward!

Visit our Community Development Department web page to learn more about our Building and Planning divisions.

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