Traffic & Parking
The primary goal of San Mateo Police Department’s Traffic Unit is to ensure the safety of motorists and pedestrians. The Traffic Unit is responsible for keeping San Mateo roadways moving during delays, reroutes and collision scenes, civic functions, special events, and parades.
The Traffic Unit handles:
- Traffic complaint enforcement
- High congestion traffic control and enforcement
- Accident reduction enforcement
- Special event traffic control
Learn more about what to do next after receiving a ticket.
Contact the Traffic Unit
All traffic requests can be submitted directly to our Traffic Unit sergeants by email at email@example.com or by calling the traffic tip hotline at (650) 522-7740.
The City of San Mateo re-engineered our approach to parking enforcement, designing a hybrid model. The model consists of scalable, contracted services, to address downtown parking, our growing residential parking permit program, and other regular services; while retaining police-specific resources to handle abandoned vehicle abatement and other requests that might require a community policing-type response. Following a request for proposals (RFP) and evaluation process with multiple candidates, the City acquired the services of Serco – a full service parking enforcement company.
Serco will supplement a new model with enforcement on street sweeping, Residential Permit Parking Program (RPPP), downtown lots and metered parking, and commercial zones. The police department’s abandoned vehicle enforcement program will continue to be managed by City employees.
Contact Parking Enforcement
Parking enforcement requests can be submitted to Serco by email at SMEnforcement@serco-na.com or by calling (650) 398-3082.
All abandoned vehicles must be reported online.