Business Resources Frequently Asked Questions

The following are some commonly asked questions regarding resources and programs for businesses and employees impacted by COVID-19:

Do I qualify for direct cash payments and unemployment insurance related to COVID-19?

My business has been affected by COVID-19, where can I find financial help? 

  • The City of San Mateo is compiling information and resources to assist our local businesses amid the COVID-19 pandemic. Information on forgivable grants, low-interest loans, and other programs can be found on the City’s Resources for Businesses and Employees webpage.

What eviction protections are in place for small businesses, nonprofits and residents?  

  • Small businesses and nonprofits:
    • Small businesses and nonprofit tenants impacted by COVID-19 and the Shelter In Place Order are protected from evictions in the City of San Mateo. The San Mateo City Council adopted an emergency ordinance, imposing a ban on commercial evictions due to nonpayment. 
    • The City’s ordinance allows for a deferral of payment, but does not waive the amount due. The emergency ordinance will be in effect until May 31, 2020, unless it is extended by the City Council.
    • The ordinances require landlords to notify tenants of the moratorium before attempting to take any action to evict a tenant. The City has a noticing form for commercial properties.
  • Residents
    • The County Board of Supervisors placed a moratorium on residential evictions for nonpayment of rent that applies throughout the cities and towns of San Mateo County.
    • The ordinances require landlords to notify tenants of the moratorium before attempting to take any action to evict a tenant.The County has forms in English, Spanish and Chinese for residential properties.
  • The San Mateo’s Emergency Actions webpage provides more information on tenant protections as well as a links to the City and County ordinances in full.

How do I apply for low-interest government loans to help with payroll? 

  • The Payroll Protection Program (PPP) is part of the Small Business Administration’s $349 billion lending program under the Coronavirus Aid Relief, and Economic Security (CARES) Act. Lenders will begin processing loan applications as soon as April 3, 2020The PPP is an SBA loan that helps businesses keep their workforce employed during the COVID-19 crisis.
  • Visit our Resources for Businesses and Employees webpage for additional links to resources and information.

In addition to federal loans, what other forms of relief are there for small businesses? 

  • The State announced a one-year reprieve on sales tax for small businesses impacted by COVID-19. In addition, the City of San Mateo will waive late fees and penalties for businesses impacted by COVID-19.
  • The Governor’s Office of Business and Economic Development (GO-Biz) has compiled helpful information for employers, employees, and all Californians as it relates to the COVID-19 pandemic.

I’ve been laid off and need financial assistance. Where can I find more information?

I have been diagnosed with COVID-19 and cannot come into work. What are my options? 

  • Information regarding sick leave resulting from COVID-19 can be found on the State Labor Commission’s Office’s Paid Sick Leave FAQ’s page.
  • Workers who are sick or quarantined due to COVID-19 exposure (certified by a medical professional) can file Disability Insurance (DI) claims with the State Employment Development Department.

I have to miss work to care for a sick family member. What financial assistance is available? 

  • Employees unable to work due to caring for an ill or quarantined family member with COVID-19 (certified by a medical professional) can file a Paid Family Leave (PFL) claim. Information regarding how to file can be found on the State Employment Development Department’s website.