Parks and Recreation FAQ

Who can I call or email about questions I have?

Are parks open?

As we all work to curb the spread of the virus and protect our community, we’re sorry to announce ACCESS TO CITY PARKS WILL BE LIMITED in order to protect public health. Please remember when venturing outdoors, to stay local and only visit areas you can walk or bike to, please do not drive or take transit to recreation areas. Parks are open for passive use only, please be careful when enjoying open space areas. 

The following rules are in place at City Parks:

  • No gathering. Stay at least 6 ft apart from others
  • Playgrounds are closed
  • Dog parks are closed - Dogs must be on leash at ALL times when visiting park open space.
  • City Skate Parks remain closed
  • Courts & fields are closed. Select tennis courts are open with restrictions, see below for details.
  • No organized sports or pick-up games
  • Access to restrooms will be closed or very limited
  • Ryder Park & Seal Point – parking lots are closed
  • NEW The Japanese Garden (Effective Tuesday, May 26) is open Monday-Friday from 10am-3pm and closed Saturdays & Sundays. Face masks are required for adults and a maximum of 20 people are allowed in at a time. Please follow social distancing rules in place.
  • NEW Poplar Creek Golf Course has reopened with safety precautions. To learn more and sign up for a tee time, visit
  • NEW Tennis Court Reopening Friday, May 22. Safety protocols are in place, and players must register in advance for a court through our online registration system ( to book a time slot. You must have your permit (electronically or printed) to show City staff upon entering the courts.  City staff will be monitoring the courts. No walk-ons are allowed, singles format games only, and each player must provide their own canister of tennis balls to be used while playing.

Some San Mateo County Parks are now open, however Coyote Point remains CLOSED. Visit the County Parks Department web page for more information. 

When will my account be updated during this cancellation/postponement of classes?

The Spring session is cancelled. If applicable you have been provided an account credit for the full amount of the course. This credit can be used for any future registration. Please understand that given the current situation processing cancellations will be much slower than normal and may take up to 3-4 weeks to process.

NEW Summer 2020 updates:

  • Summer Camp (Camp Mateo, Camp OAK, and X-treme Summer Days) registrants have been sent an email with all the updated information regarding camp changes. Please visit for more information.
  • Specialty Camp registrants have also been sent an email with updated information. Patrons can view for more information.
  • Pre-Kamp & Pre-Kindergarten registrants have been sent an email with program changes. Please see for the most updated information.
  • Swim Lessons - All group, semi-private, and private swim lessons have been cancelled. All registrants have received an email regarding details. In terms of other aquatic programming, this situation is fluid, and program updates can be found at We will be updating the page frequently this summer.

How about facility and park rentals?

All rentals (inside centers and at parks) have been cancelled while the County Health Officer’s Shelter in Place Order is in effect. In addition, no rentals will be booked within this time-frame.

When will programs and classes be offered?

The 2020 Summer Activity Guide will be ready for view on Friday, May 29 at 12pm at Registration begins Monday, June 1 at 9am. This Activity Guide will include summer camp options, contract classes, and virtual classes for youth and adults.

When will we know about programs/classes/events once the Shelter in Place Order has been lifted?

The situation is fluid, and we are following the recommendations based on the San Mateo County Health Department. We will continue to keep you informed as much as possible.

Which programs are still operating during the Shelter in Place?

The only two programs operating are the Senior “Get Around” transportation program, as well as the Senior Lunch Program Bay Tree Bistro (Delivery Only).

Pre-Registration is required for the lunch program – please call (650) 522-7490 to be put on the waitlist.