The County of San Mateo has replaced a local call center number with a new service available 24 hours a day, seven days a week. Residents with non-medical questions should call 2-1-1 for information about the coronavirus. 2-1-1 is a confidential service accessible in 180 languages. Callers can get answers to questions about how residents, schools and businesses should prepare for COVID-19, as well as ways to prevent the spread of the virus.
Please do not call 9-1-1 for information about the COVID-19.
The opening of the call center follows the proclamation of a local emergency in San Mateo County by County Manager Mike Callagy and the declaration of a local health emergency by San Mateo County Health Officer Dr. Scott Morrow. Following the state’s own emergency declaration, the County’s two emergency announcements makes the County eligible for reimbursement dating back to when the documents were signed. The County chooses to take both actions because the COVID-19 response has the potential for countywide disruptions beyond the impact to public health.