Novel Coronavirus (COVID-19) Updates

County Health & City of San Mateo Monitoring, Responding to Coronavirus

The County of San Mateo is working closely with state and local agencies to monitor and respond to COVID-19 and its potential impacts on the Bay Area. We encourage the public to stay informed with reliable, timely information directly from the Centers for Disease Control (CDC), and San Mateo County Health websites.

The San Mateo County Health Officer released an extended and updated Mandatory Shelter In Place Order that is in effect through at least May 3, 2020. You can also review the County’s FAQ page for answers to frequently asked questions.

We understand the public’s concerns, and the City of San Mateo will continue to work closely with our partner agencies and public health officials. Information about specific actions the City of San Mateo is taking is below.

What this Means for the City of San Mateo

We are working closely with the County of San Mateo on this evolving situation, its potential impacts in the City of San Mateo, and how we can best support and protect our community. We’re carefully reviewing the latest recommendations from the CDC and the County Health Officer as we evaluate what changes to make. 

The San Mateo County Event Center is being used to support the regional response to COVID-19. In a March, 30 press release the County announced the National Guard brought medical supplies to set up a field hospital in preparation for the possibility local hospitals will need additional capacity. The County-owned and operated Event Center continues to be used to house in RVs a small number of patients who could not safely isolate at home. The property is also hosting a restricted drive-through testing site operated by Verily. All activities at the event center are being carefully monitored and security measures are in place.

City to Continue Providing Essential Services

To protect the health of our staff and residents, the City is taking extensive steps to reduce the spread of the virus. In compliance with the County Health Officer’s order to Shelter in Place, effective March 17 and updated March 31, the City will only be providing essential services including public safety, wastewater treatment, and critical infrastructure maintenance. 

All City Facilities Closed to the Public and Events Cancelled

We have also closed City facilities to the public including libraries, community centers and City Hall. All events have been cancelled.

Formal Public Meetings to Continue As-Needed

Normal public meetings – including Council and commission meetings – will continue as needed for essential business. However, public participation may only be done remotely.

See below for important information on the impact to city services, events and programs, and public meetings.

IMPORTANT RESOURCES

San Mateo County
smcgov.org

San Mateo County Health:
smchealth.org/coronavirus

Centers for Disease Control (CDC) and Prevention:
cdc.gov/coronavirus

COVID-19 CALL CENTER

Call 2-1-1 with all non-emergency and non-medical inquiries.

The 2-1-1 service is available 24/7 in 180 languages.

LEGAL CALL CENTER

San Mateo County Economic Development Agency and the County have opened a legal hotline and email for businesses with questions.

Phone: (650) 363-4588
Hours: 8:00am - 4:00pm
Email:
healthorderFAQ@smcgov.org

  1. City Services
  2. Events and Programs
  3. Public Meetings

Questions about COVID-19 or the County Health Officer’s Shelter in Place Order should be directed to the County’s 2-1-1 Call Center.  For questions about City Services, please call the City’s main line at (650) 522-7000.

Staff in non-essential functions will be working remotely to the extent possible and checking email, but please expect some delay in responses. The public should be prepared for further changes, included extended closures of services and businesses, as more information becomes available from public health officials and as directed by state and federal leadership.

City Hall Services

  • City Hall Closed: City Hall will be closed to the public. Staff will be available to answer questions from the public by phone or email. For general information, please call (650) 522-7000 or email webmaster@cityofsanmateo.org.
  • Finance Department: Business Tax - applications are available online and staff will respond to voicemails left on the main line.

Community Development Department (CDD) Services

  • Community Development Department: Planning, Building, Code Enforcement and Housing Services staff will be available for telephone and email inquiries. Contact information for each service is available online.
    • Building Permits and Inspections  will continue to be provided for 1) construction of affordable housing and multi-family or mixed-use projects containing at least 10% income-restricted housing units and 2) critical life/safety situations and emergency repairs, as determined by the Building Official – scheduled by telephone only (650) 522-7172. No other new building permits will be accepted during this period. All other construction sites shall be secured in a safe manner and shut down until the County Order is lifted.
    • Planning Division – no in-person activities, however we will continue processing pending planning and building permit applications. No new planning applications will accepted during this period. (650) 522-7212 or  planning@cityofsanmateo.org
    • Code Enforcement Division – will only handle critical life/safety situations as determined by the CDD director. (650) 522-7150 or codeenforcement@cityofsanmateo.org
    • Housing and Neighborhood Improvement Division (650) 522-7220 or housing@cityofsanmateo.org/

Library Services

  • Libraries Closed: Public libraries are closed and services suspended. All programs, events and meeting room reservations have been cancelled.
  • Keep Your Library Items: Checked out library items should be kept by patrons and not returned during the closure. We will automatically extend checkout times for borrowed items and no one will be fined during this closure.
  • Please read our Frequently Asked Questions for additional information.

Parks & Recreation Services

  • Recreation Programs Suspended: All registered and drop-in recreation programs, special events and activities are suspended until further notice. Staff can be reached on a limited basis at (650) 522-7400 or parksandrecreation@cityofsanmateo.org
  • All Recreation Centers Closed: The Senior Center and community centers at Beresford, Martin Luther King Jr., Shoreview and Lakeshore are closed. Poplar Creek Golf Course and the Japanese Garden at Central Park are also closed. Private facility rentals have been cancelled.
  • Senior Lunches Available for Pick-Up: Senior Lunches will be available for pick up at King and the Senior Centers between the hours of 12:15 pm and 1:15 pm on their normal day of operations, T-TH at King Center and M-W-F at the Senior Center however pre-registration is required. Please call (650) 522-7490 to reserve your lunch.
  • Senior Transportation Program Uninterrupted: The Senior Get Around Transportation Program provided through Serra Cabs will continue uninterrupted.
  • Mobile Rec and PAL Activities Suspended: The Mobile Rec Van and Police Activities League (PAL) activities are suspended.
  • Youth Sports Suspended: Youth sports leagues, including San Mateo Little League National, San Mateo Little League American, San Mateo Youth Softball Association and AYSO are suspended.
  • All Picnic Area and Field Reservations Cancelled: All outdoor picnic reservations and miscellaneous field reservations are cancelled.
  • Virtual Recreation: Check out our new Virtual Recreation page where our Parks & Rec staff have handpicked some of their favorite online games, crafts, fitness tips, educational activities and more.
  • Please read our Frequently Asked Questions for additional information.

Police Department Services

  • Increased Patrols: The Police Department will be increasing patrols and the number of officers on the street to help maintain order and public safety.
  • Police Department Closed to Public: The Police Department will be closed to public access. Walk-up needs will be assessed on a case-by-case basis via the vestibule phone at the front of the police department building.
  • Non-Emergency Call Number: The non-emergency phone number is (650) 522-7700.
  • Call 9-1-1 for All Emergencies: For emergencies, continue to call 9-1-1.
  • File Police Reports Online: We encourage the public to reduce non-critical calls to police, and remember you can file many police reports online.

Public Works Department Services

  • Public Works Department: The Public Works Department will continue to provide road construction, wastewater collection/treatment services, and limited public infrastructure maintenance. Staff will be available for general and project-specific questions over the phone (650) 522-7300 and via email publicworks@cityofsanmateo.org.
    • Street Cleaning Paused: Residential street cleaning services will pause temporarily. Downtown street cleaning will continue uninterrupted.
    • Pending Encroachment Permits: Pending Encroachment Permit applications will proceed in a limited capacity via email, however, no new permits or in-person applications will be processed until further notice pwencroachment@cityofsanmateo.org
    • Maintenance Concerns Outside of Office Hours: For any maintenance concerns outside of office hours, residents should call (650) 522-7350.
  • Please read our Frequently Asked Questions for additional information.