The City's online service request system, My San Mateo, makes it easy to request City services in one place.

Whether you're reporting a streetlight outage, overgrown weeds, graffiti or another concern, your request is sent directly to the appropriate City staff for review and response.

Visit the My San Mateo Online Service Request Portal and request a wide variety of services.

With My San Mateo, residents can:

• Submit service requests to the City using our online portal or downloadable mobile app.
• Track the progress of their requests.
• Receive push notifications for status changes or updates.
• Choose to receive notifications via SMS, email or voice when setting up an account.
• Create an account now!

Once you have submitted a request, you will receive email updates tracking your service request. If you create an account you can log in to see all of your submitted requests, check the status of your issue(s), and provide additional information when needed. Once the work is complete or the issue has been resolved, you will be notified by email even if you haven't created an account.